{"id":5258,"date":"2026-06-04T12:33:05","date_gmt":"2026-06-04T12:33:05","guid":{"rendered":"https:\/\/eleflex.ai\/?page_id=5258"},"modified":"2026-06-10T11:22:59","modified_gmt":"2026-06-10T11:22:59","slug":"heatadapt-ios-app-privacy","status":"publish","type":"page","link":"https:\/\/eleflex.ai\/en\/heatadapt-ios-app-privacy\/","title":{"rendered":"HeatAdapt iOS App Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5258\" class=\"elementor elementor-5258\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a83370 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a83370\" data-element_type=\"section\" data-e-type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cc2182\" data-id=\"5cc2182\" data-element_type=\"column\" data-e-type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a3e348 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"7a3e348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><h1>HeatAdapt iOS App \u2014 Privacy Policy<\/h1><p><strong>Effective date:<\/strong> 10 June 2026<\/p><p>This privacy policy outlines how the HeatAdapt iOS application manages your personal data. It pertains to the iOS app made available through Apple's App Store under the bundle identifier\u00a0<code>ai.eleflex.heatadapt<\/code>.<\/p><h2>1. Who we are<\/h2><p>The HeatAdapt iOS app is provided by\u00a0<strong>SoftProject O\u00dc<\/strong>\u00a0(operating as HeatAdapt under the Eleflex.AI brand), registered in Tallinn, Estonia.<\/p><ul><li><strong>Email:<\/strong>\u00a0<a href=\"mailto:info@eleflex.ai\">info@eleflex.ai<\/a><\/li><li><strong>Address:<\/strong>\u00a0Tulika 19, 10613 Tallinn, Estonia<\/li><\/ul><p>For privacy-related questions or to exercise your GDPR rights, contact\u00a0<a href=\"mailto:info@eleflex.ai\">info@eleflex.ai<\/a>.<\/p><h2>2. What the app does<\/h2><p>The HeatAdapt iOS app is a thin wrapper around our web application at\u00a0<code>app.eleflex.ai<\/code>. It exists so that iPhone owners can set up and control their HeatAdapt heat-pump controller, including the initial Bluetooth-based Wi-Fi provisioning step that the iPhone web browser does not support.<\/p><p>When you use the app, you are interacting with the same web application that a desktop or mobile browser would load, plus a small piece of native iOS code that handles Bluetooth communication with your physical controller during setup.<\/p><h2>3. What data we collect via the iOS app<\/h2><p>The iOS app collects only what is strictly required to sign you in and let you communicate with your HeatAdapt controller.<\/p><h3>3.1 Account information (when you sign in)<\/h3><p>When you sign in using Google or Apple, we receive:<\/p><ul><li>A unique user identifier (provided by Google or Apple)<\/li><li>Your email address<\/li><li>Your name (only if you choose to share it via Sign in with Apple \u2014 optional)<\/li><li>The installation address where your HeatAdapt controller is located. We use this to fetch local weather forecasts and enable other heat pump control features.<\/li><\/ul><p>We use this information solely to create or restore your HeatAdapt account, enabling you to access your heat-pump dashboard. It is not used for advertising purposes and is not shared with third parties for marketing.<\/p><p>You can sign in using Sign in with Apple's email relay feature, in which case we receive a proxy address for each app rather than your actual email address.<\/p><h3>3.2 Wi-Fi credentials during controller setup<\/h3><p>When you add a HeatAdapt controller for the first time, the app sends your Wi-Fi network name (SSID) and password from your iPhone to your physical controller over Bluetooth. The credentials travel only between your phone and the controller in your immediate physical vicinity; they are not transmitted to our servers, and the iOS app does not log them or retain them after the setup step has been completed.<\/p><h3>3.3 Bluetooth device information<\/h3><p>During Wi-Fi setup, the iOS app scans for nearby Bluetooth Low Energy devices and displays them in a chooser so you can select your controller. We see the advertised name and signal strength of devices in range only for as long as the chooser is open. Apple's iOS does not reveal actual Bluetooth MAC addresses to apps, and devices are identified by a per-app random identifier that is meaningless outside your phone.<\/p><h3>3.4 Data the web application collects<\/h3><p>Any data the HeatAdapt web application itself collects when you use it inside the app (for example, heat-pump telemetry, schedules, or settings that you configure) is governed by the existing HeatAdapt privacy policy at\u00a0<a href=\"https:\/\/www.heatadapt.eu\/privacy\" target=\"_blank\" rel=\"noopener\">https:\/\/www.heatadapt.eu\/privacy<\/a>\u00a0and is the same as if you used the web application from a regular browser.<\/p><h2>4. What we do NOT collect or do<\/h2><ul><li>We do not track you across other apps or websites.<\/li><li>We do not use third-party advertising or analytics SDKs in the iOS app.<\/li><li>We do not access your location, contacts, photos, microphone, camera, or any other on-device data, apart from Bluetooth (described above).<\/li><li>We do not collect device identifiers such as IDFA \/ advertising ID.<\/li><\/ul><h2>5. Third Parties<\/h2><p>The iOS app integrates with the following third parties as part of its core function:<\/p><ul><li><strong>Google Sign-In (Google LLC)<\/strong>\u00a0\u2014 used when you choose \"Sign in with Google\". Google provides us only with the user identifier, email address, and (if you have set it) your name. Google's own privacy policy applies to their handling of the sign-in flow:\u00a0<a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener\">https:\/\/policies.google.com\/privacy<\/a>.<\/li><li><strong>Sign in with Apple<\/strong>\u00a0\u2014 used when you choose \"Sign in with Apple\". Apple provides us only with the user identifier, an email address (real or relay), and optionally your name. Apple's privacy policy applies:\u00a0<a href=\"https:\/\/www.apple.com\/legal\/privacy\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.apple.com\/legal\/privacy\/<\/a>.<\/li><li><strong>Firebase Authentication (Google LLC)<\/strong>\u00a0\u2014 manages your authenticated session in the web application. Subject to Google's privacy policy.<\/li><\/ul><p>We do not use any other third-party SDKs in the iOS app.<\/p><h2>6. Permissions the app requests<\/h2><ul><li><strong>Bluetooth<\/strong>\u00a0\u2013 required to set up your HeatAdapt controller's Wi-Fi connection during initial provisioning. Used only when you initiate Wi-Fi setup; the app does not use Bluetooth in the background.<\/li><\/ul><h2>7. Where data is stored<\/h2><ul><li><strong>Account information<\/strong>\u00a0is stored by Firebase Authentication (Google LLC), in datacentres operated by Google. Your account record contains the identifiers described in section 3.1.<\/li><li><strong>Heat-pump configuration and usage data<\/strong>\u00a0entered or generated through the web application is stored on our servers in the EU. The HeatAdapt web app privacy policy at\u00a0<a href=\"https:\/\/www.heatadapt.eu\/privacy\" target=\"_blank\" rel=\"noopener\">https:\/\/www.heatadapt.eu\/privacy<\/a>\u00a0describes retention and data handling for that information.<\/li><li><strong>Wi-Fi credentials<\/strong>\u00a0entered during controller setup are transmitted to the physical controller only; they are not retained by the iOS app or uploaded to any server.<\/li><\/ul><h2>8. How long we keep your data<\/h2><p>Account information is retained for as long as your HeatAdapt account is active. If you delete your account (see section 9), we delete the associated account record.<\/p><p>Heat-pump telemetry and configuration retention follows the same rules as the web application \u2013 see\u00a0<a href=\"https:\/\/www.heatadapt.eu\/privacy\" target=\"_blank\" rel=\"noopener\">https:\/\/www.heatadapt.eu\/privacy<\/a>.<\/p><h2>9. Your Rights (GDPR)<\/h2><p>As we operate from Estonia (EU), you have the following rights under the GDPR regardless of where you live:<\/p><ul><li><strong>Access<\/strong>\u00a0Please request a copy of the data we hold about you<\/li><li><strong>Correction<\/strong>\u00a0\u2014 request that we correct inaccurate or incomplete data<\/li><li><strong>Deletion<\/strong>\u00a0\u2014 request that we delete your account and associated data<\/li><li><strong>Portability<\/strong>\u00a0request your data in a machine-readable format<\/li><li><strong>Restriction<\/strong>\u00a0\u2014 request that we restrict processing of your data<\/li><li><strong>Objection<\/strong>\u00a0\u2014 object to specific processing<\/li><li><strong>Withdrawal of consent<\/strong>\u00a0\u2014 where processing is based on your consent<\/li><\/ul><p>To exercise any of these rights, email\u00a0<a href=\"mailto:info@eleflex.ai\">info@eleflex.ai<\/a>. We will respond within 30 days.<\/p><p>You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon,\u00a0<a href=\"https:\/\/www.aki.ee\" target=\"_blank\" rel=\"noopener\">https:\/\/www.aki.ee<\/a>) or with the supervisory authority in your country of residence within the EU.<\/p><h2>10. Children<\/h2><p>The HeatAdapt app is not intended for children under the age of 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact\u00a0<a href=\"mailto:info@eleflex.ai\">info@eleflex.ai<\/a>\u00a0and we'll delete it.<\/p><h2>11. Security<\/h2><p>Personal data is transmitted exclusively over HTTPS\/TLS. Account credentials are managed by Firebase Authentication, which uses industry-standard practices including hashed password storage and OAuth-based federated sign-in.<\/p><p>We do not store Bluetooth-transmitted Wi-Fi credentials at any point \u2013 they travel directly from your iPhone to your physical controller over a Bluetooth Low Energy connection that is established only during the moments you are actively setting up the device.<\/p><h2>12. Changes to this policy<\/h2><p>We may update this policy from time to time. Material changes will be communicated in a future iOS app update or via email if you have an active account. The \"Effective date\" at the top of this document reflects the most recent revision.<\/p><h2>13. Contact<\/h2><p>Questions, complaints, or requests regarding your rights:<\/p><ul><li><strong>Email:<\/strong>\u00a0<a href=\"mailto:info@eleflex.ai\">info@eleflex.ai<\/a><\/li><li><strong>Postcode<\/strong>\u00a0SoftProject O\u00dc, Tulika 19, 10613 Tallinn, Estonia<\/li><\/ul><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HeatAdapt iOS App \u2014 Privacy Policy Effective date: 10 June 2026 This privacy policy describes how the HeatAdapt iOS application handles your personal data. It applies to the iOS app distributed via Apple&#8217;s App Store under the bundle identifier\u00a0ai.eleflex.heatadapt. 1. Who we are The HeatAdapt iOS app is provided by\u00a0SoftProject O\u00dc\u00a0(operating as HeatAdapt under the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5258","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HeatAdapt iOS App Privacy Policy - Eleflex.ai<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HeatAdapt iOS App Privacy Policy - Eleflex.ai\" \/>\n<meta property=\"og:description\" content=\"HeatAdapt iOS App \u2014 Privacy Policy Effective date: 10 June 2026 This privacy policy describes how the HeatAdapt iOS application handles your personal data. 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